Terms of Service
Last Updated: January 2026
1. Acceptance of Terms
These Terms of Service ("Terms") govern access to and use of the software platform, websites, applications, and related services (collectively, the "Services") provided by NoBackOffice, Inc. ("NoBackOffice," "we," "us," or "our").
By accessing or using the Services, you ("Customer," "you") agree to be bound by these Terms. If you do not agree, do not use the Services.
If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.
2. Description of Services
NoBackOffice provides a cloud-based software platform designed to assist healthcare practices with administrative, operational, and workflow automation, including but not limited to scheduling, billing workflows, documentation tools, and integrations ("Services").
We may modify or discontinue portions of the Services at any time.
3. Eligibility
You must:
- Be at least 18 years old
- Be legally permitted to enter into a binding contract
- Be a licensed healthcare provider, practice, or authorized staff member (where applicable)
4. Account Registration and Responsibilities
4.1 Account Creation
You must provide accurate and complete information when creating an account.
4.2 Account Security
You are responsible for:
- Maintaining confidentiality of login credentials
- All activity occurring under your account
- Immediately notifying us of unauthorized access
5. HIPAA and Protected Health Information (PHI)
5.1 Business Associate Relationship
When applicable, NoBackOffice acts as a Business Associate under HIPAA.
5.2 Business Associate Agreement (BAA)
Access to PHI requires execution of a Business Associate Agreement (BAA) between NoBackOffice and Customer. In the event of conflict, the BAA controls with respect to PHI.
5.3 Customer Responsibilities
Customer is solely responsible for:
- Compliance with HIPAA and other healthcare laws
- Obtaining patient consents
- Accuracy and legality of all PHI entered into the Services
6. Acceptable Use
You agree not to:
- Violate any law or regulation
- Upload malicious code or interfere with system integrity
- Attempt unauthorized access
- Use the Services for unlawful, fraudulent, or abusive purposes
- Reverse engineer or copy the Services
7. Fees and Payment
7.1 Fees
Fees are described in your subscription plan, order form, or written agreement.
7.2 Payment
You authorize us (or our payment processor) to charge applicable fees. Fees are non-refundable unless required by law or expressly stated.
7.3 Taxes
You are responsible for all applicable taxes, excluding taxes based on our income.
8. Intellectual Property
8.1 Ownership
NoBackOffice retains all rights, title, and interest in the Services, including all software, trademarks, and intellectual property.
8.2 Customer Data
You retain ownership of your data. You grant NoBackOffice a limited license to process data solely to provide the Services.
8.3 Feedback
Any feedback you provide may be used by NoBackOffice without obligation or compensation.
9. Third-Party Services
The Services may integrate with third-party services. NoBackOffice is not responsible for third-party products, services, or data practices.
10. Confidentiality
Each party agrees to protect the other's confidential information using reasonable care and to use it only for purposes of these Terms.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect data. However, no system is completely secure.
12. Term and Termination
12.1 Term
These Terms remain in effect while you use the Services.
12.2 Termination by Customer
You may terminate by discontinuing use, subject to payment obligations.
12.3 Termination by NoBackOffice
We may suspend or terminate access if you:
- Breach these Terms
- Violate law
- Pose security or compliance risk
13. Data Access and Deletion Upon Termination
Upon termination, Customer may request export or deletion of data, subject to:
- Legal retention requirements
- BAA obligations
14. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
NOBACKOFFICE DOES NOT PROVIDE MEDICAL, LEGAL, OR BILLING ADVICE.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- NOBACKOFFICE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
- TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM
16. Indemnification
You agree to indemnify and hold harmless NoBackOffice from claims arising from:
- Your use of the Services
- Your violation of law
- Your data or content
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles.
Any disputes shall be resolved in state or federal courts located in Delaware, unless otherwise agreed.
18. Changes to Terms
We may update these Terms from time to time. Continued use after changes constitutes acceptance.
19. Assignment
You may not assign these Terms without consent. NoBackOffice may assign in connection with a merger, acquisition, or asset sale.
20. Entire Agreement
These Terms, together with:
- Privacy Policy
- BAA (if applicable)
- Order Forms
constitute the entire agreement between the parties.